Though this isn't the keyaspect in order to distinguish a reliable cloud hosting supplier from a bad one and a reseller from a real provider, the option to call and consult with a live person is an indicator that you aren't working with a one-person firm and that you will be able to get in touch with somebody when you need support. The phone support for website hosting services may range from standard to dedicated, so the issues that can be resolved through a phone call differ based on the service provider. Generally, these matters are more basic and feature billing or first level tech issues as more complex problems generally require a support ticket where both you and the administrators can track what's going on with a given issue. Nevertheless, having the option to phone call your provider can save you a lot of time and efforts for the numerous small issues that will eventually appear at the time you manage your hosting account.

Phone Support in Cloud Hosting

All our cloud hosting plans include telephone support fourteen hours per day even on official holidays, so that if you don't have an account yet, you'll be able to call and learn more about our solutions or whether we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you are able to call the phone number which is closer to you. In case you're an existing customer, we can assist you in a timely manner with all the general and billing issues and with multiple technical matters so as to save you time and efforts - we are aware of the fact that in some cases it is much easier talk to a live person so as to get things done immediately. Certainly, some problems simply cannot be taken care of on the telephone, so in such a case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs per day as a part of the support services for every single semi-dedicated server package that we offer. As some issues are more complex and time-consuming, you'll have to open a ticket in case you experience such an issue, but for all general, billing or minor technical issues you can always call us and we'll assist you in a timely manner in order to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your internet sites on our leading-edge cloud platform or you can get any other general info about our semi-dedicated services. We now have local phone numbers in the United States of America, the United Kingdom and Australia plus a worldwide number, so that you are able to call the one that is closer to where you live.