Should you ever face a problem with your website and be unable to fix it yourself, ask the respective web hosting company’s help desk support staff to help you bring the website back online. A swift solution would be the perfect scenario, but lots of companies reply within 24 hours or even more, particularly if you’re doing business with a reseller. Even if the problem can be fixed without much difficulty, your website may not work properly or may not be reachable at all for a prolonged interval, so you may lose prospective clients as it is very unlikely that anybody will be eager to go back to an inoperational site. Hence, you need to make certain not only that you can reach your hosting provider, but also that they can reply and help you in a timely manner. If a web application update does not proceed smoothly or if you delete something unintentionally, for example, the website should be fixed swiftly in order to prevent elongated unavailability.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any client support ticket that you submit or any e-mail that you write is just one hour, even if you contact us during weekends and public holidays. Whatever the nature of your question or problem might be, we’ll lend you a hand right away and will provide you with the needed info to solve any problem with your websites. The real reply time typically does not exceed fifteen to twenty minutes, which goes to say that you can forget about waiting for hours and hours to get a problem resolved or what’s even worse than that – waiting a whole day only to receive a response that more info is necessary whilst nothing’s sorted out. We’ll offer you assistance in a timely fashion because we know precisely how costly time can be in the dynamic Internet world. The 1-hour response guarantee is valid for any billing or technical question that you might have with regard to our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care team members will be at your disposal at all times and they will respond to any trouble ticket that you open through the hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you’ve got a general question connected to your semi-dedicated server or you bump into a certain difficulty and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to help you, as we are available 7 days a week to tackle any billing, general or technical issue. In case you get in touch with us about anything that’s within our power, we will resolve it before we reply, so you won’t have to wait for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we’ll supply you with the necessary information – what possible solutions to try out, what steps to take, etc.