A live chat is among the methods of communication supplied by some website hosting suppliers as a part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand something compared to a telephone call with a representative. Furthermore, when the issue that you have requires some time to be reviewed and dealt with, you can do something different meanwhile instead of just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service free of charge as long as you have world wide web access even if your web hosting supplier is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

Along with the phone and ticket support, our company provides live chat support too. You're able to contact us every single day, which includes holidays and weekends, and we will give you more details about the cloud hosting that we supply in case you are not a customer yet, or about basic and billing questions when you already have an account. Though for strictly technical issues you'll need to open a trouble ticket to our tech assistance team, since such matters will need more time to be taken care of, you may still contact us on the live chat for some technical details. For example, we will help you set up an email address in your email client or troubleshoot multiple problems, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all of our prospective and present customers. If you are looking for a new website hosting account, you'll be able to chat in real time to one of our agents and obtain more details about our semi-dedicated servers in order to pick the optimal plan for your websites. In the event that you already own an account with us, we'll support you in a very timely manner with general, billing and first-level technicalmatters. Although in certain cases you will have to open a ticket because there're things that cannot be resolved on the live chat, we'll be able to help you with numerous basic jobs, such as setting up an email account in an e-mail client or forwarding one domain name to another one. Thus, you will enjoy quick support and you'll save a lot of time.