If you’ve ordered a web hosting plan and you’ve got certain enquiries in regard to a concrete feature/function, or if you have chanced upon a certain complication and you need help, you should be able to contact the respective client service staff. All hosting companies use a ticketing system no matter if they offer other ways of contacting them aside from it or not, because the easiest way to deal with an issue most often is to post a ticket. This kind of correspondence renders the responses sent by both sides easy to follow and permits the help desk support staff representatives to escalate the problem if, for example, a sysadmin should interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to have no less than two different accounts to contact the technical support staff and to actually administer the hosting space. Incessantly switching from one account to another may often be a bore, not to mention the fact that it takes a very long time for the vast majority of web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst you’re browsing through your website files or configuring various settings. The ticketing system is being closely monitored 24/7 by our client service team members and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to get support. In stark contrast with certain web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information in regard to any technical or billing issue. On top of that, you can read a collection of help articles, which will help you handle the most commonly faced problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything associated with your account from a single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or run into a complication, you can touch base with our help desk support staff representatives immediately without the need to sign in to a different admin interface. You can look through your web files or check various settings within your account whilst sending a new ticket or reading the reply to an old one. If you’ve got a huge number of tickets and you want to find a given one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get an answer in no more than 60 minutes irrespective of the nature of your question or problem.