The accessibility to the customer and technical support that a cloud hosting company offers can tell you a lot for the services they supply as well. In the event that you're allowed to use only emails and tickets, you have most probably found a reseller and not the hosting provider. When this is the case, you will probably have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the actual hosting company for additional help. When the provider can provide various ways of communication with quick response time which are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you'll get prompt assistance and excellent support as they'll have direct access to the servers where your account is. No matter what the problem - sales or technical, it is generally better to get in touch with your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our solutions well before you make a purchase or you are an existing customer and you have any kind of question or some problem, you can contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any matters which require additional time to investigate and resolve. In contrast to various other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of just 1 hour, thus regardless of what your issue is, it will be resolved on time and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we offer feature 24/7 customer and technical support, so regardless of what issue you experience, you are able to get in touch with us and we'll give you a hand at once. Our guaranteed reply time for any e-mail or support ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; usually the reply time rarely is more than twenty minutes. We also offer telephone support with a couple of local numbers worldwide as well as a live chat, so that you will be able to get in touch with us and get more information about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or a difficulty you have - payment methods, plan specifications, email setup, hosting account settings, and many others. If you use our services, you will not ever encounter a scenario where you need to wait for a few days to get an issue resolved like you have to do with lots of other service providers.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent difficulties or questions about the pre-installed software the server comes equipped with. If you haven't acquired your VPS server plan yet, you can learn more information about our solutions by giving us a telephone call or via the live chat service. For more technical issues, you can send an email message or open a support ticket via your billing Control Panel and you'll get assistance within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual response time usually does not exceed thirty minutes. In case you're looking for assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators can help you with any set up or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive well-timed support in general, let alone when you run a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour reply time warranty regardless of the situation. The service is absolutely free for any difficulties with the server or the software that was installed from our admins during the setup, so you're able to contact us as many times as you need, even during holidays. You can either open a ticket from the billing section or you can send an e-mail, and the actual reply time for either rarely exceeds 30 mins as we have administrators available twenty-four hours a day. In case you need general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you may employ our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to include to your server package from the billing Control Panel.