A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be replied to in no more than 60 min after the trouble ticket or e–mail was received. If your issue requires additional assistance from a system administrator, we’ll forward the trouble ticket or the e–mail to the person on duty, without delay and we will leave a note to let you know that more time will be required for finding a solution. And if you order the Managed Servers package, any of the server administration services included there will be completed whenever you choose.
A Top–Class Support Service
- We will be at your disposal 24–7–365 to answer any questions that you may have connected with our Web Site Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated server. In case you also require help tackling server admin tasks, you can examine our Managed Servers package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus installation and problem troubleshooting services.
A User–Friendly Help Area
Our Web Site Control Panel has been installed by default for every dedicated server. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most help articles in addition video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Site Control Panel.