A 99.9% Server Uptime
We have built our cloud hosting platform using stable hardware and strongly customized software. Our system administrators have installed a modified version of SELinux on our servers in order to ensure maximum protection and reliability. We’ve installed several distributed denial–of–service prevention tools together with powerful firewall software to make sure our network is impenetrable and secure.
All our cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware components delivered by Juniper. Also, on each single router, we have put a firewall with a sophisticated set of rules in order to sift all questionable requests.
This way, in all our datacenters – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned money on the line, you cannot feel truly safe. That is the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you don’t feel happy with our web hosting service or in case you wish to get an even more robust web hosting solution, such as a VPS web hosting service or even a dedicated service – you’ll receive your money back in full, with no concealed fees or refund charges.
24/7 Technical Support
We’ve diligently hand–picked each individual member of our 24x7 support team so that we can offer the best possible customer service you can possibly get. Each of our customer service technicians has several years of experience working with web hosting accounts behind his back, hence they know what they are doing. And they are at your disposal 24–7 – you will be able to get in touch with them at any time and they’ll respond back to you ASAP.
Their average support ticket response time is just 20 minutes, whereas with many other web hosting suppliers you are forced to wait for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered in under sixty minutes.